Not Gone

I'm still here. Life has been hectic lately.

We had a death at the office, which is always difficult.

Paco and I also have been busting our butts to find our new home, and it looks like we finally did it! YAY! We have begun the buying process with an accepted offer. Now we just to get the inspection and stuff. HOORRAY!!!!!!!!!!!!!!!

"You've killed me!" "Oh my God! What have I done?" "I just told you, you've killed me!"

--Iton

Back Online!!

Ok, so I'm back. It really sucked, but I was right about the internet problems. After the cable internet went out again, I got on the phone with the cable company. They told me that some of their equipment in my neighborhood was running on a generator. It seems that the good old electric company couldn't keep up and some of THEIR equipment fried. Of course it HAD to be MY neighborhood, didn't it? The curse strikes again.

But here's the thing. Why oh why is it that when I call in to customer service, the automated system asks me to enter my telephone number "for faster service?" I mean really...the 1st thing the rep does when he/she answers the call is ask me my telephone number...again! Isn't this EXACTLY why I punched it in already? OOH! Here's the really fun part. I got transferred to another department, and guess what! The system made me punch it again, on the same call. SHEESH! I mean, I can see this kind of problem at say, a bakery, or a retail store. But COME ON, when you ARE A TECHNOLOGY COMPANY, don't you think your technology ought to WORK?

Now, for the most part, WOW (Wide Open West) is a pretty good company. They are competition for Comcast (who can just bite me...bitches!), they are usually very polite, their repair calls are generally very speedy, and they gave me $25 off my next bill for the trouble with the internet. This is good customer service! And I love them for that. But they make themselves look REALLY HOKEY, backwater even when their tech messes up like that phone system issue. I mean, it wasn't a glitch. The woman I spoke with TOLD ME that the number / customer info is not passed to her upon taking the call. This is just the way they run things.

So, for that, WOW! Cable and Internet gets the "Shoot yourself in the foot award" for the week. (won't take much for them to fix I'd imagine)

On a COMPLETELY UNRELATED SUBJECT.......
Don't forget to check out the Perseids Meteor Shower. It is this weekend, but is supposed to peak on Monday the 13th at about 2AM. The timing is perfect with a NEW MOON. And for once, here in Michigan, we should have pretty clear skies on the night of a celestial event. YOU HAVE NO IDEA how rare that is. So hop in the car, get out of the city, lie back on a blanket with your sweetie and LOOK UP! The experts all say that it is supposed to be a really good show this year!!!

"We don't have to care...we're the phone company!"
"PRIVACY? Oh, aren't you cute!"

--Iton

Fickle Internet

Sorry I haven't been around much this week. My cable internet service has been having problems.

I think it is a function of the heat. Really, I think some of the service boxes for the cable internet are frying in this 95+ Degree heat we've been having here in Detroit.

It's funny, I'll have my service for a few minutes in the morning (like right now) and within an hour or so it craps out for the rest of the day. It all makes me think of Rolling Blackouts from California that we heard so much about is recent years. Of course it makes no sense to intentionally have rolling blackouts for internet service... Eh whatever.

The home renovations are coming along. The current project is tearing up all the carpet in the front of the house to expose the hardwood floors. Ugh, PAIN IN THE BUTT! Because, of course, you have to pull up all the tackstrips and staples too. We're also working on a deadline of Aug 16. This is because my friend will be visiting on the 17th and he has offered to help run the big floor sander to finish those floors. RUSH RUSH RUSH! It already looks pretty good though.

"Oh just shut up and hit me already!"

--Iton